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Training Need: A large majority of incoming calls to NWS
field offices pertain to climate services requests. NWS field staff
must be adequately trained to handle these requests and conduct
outreach activities.
Training Objective: NWS field staff must integrate knowledge,
skills and abilities obtained in PCUs 1 through 4 to respond to
users in a concise and timely manner. Field staff must also inform
customers on the availability and use of NOAA climate products and
services.
Specific Job Task Skills and Knowledge
1. Demonstrate ability to respond effectively to climate requests
from customers (e.g., HDD/CDD, Drought Indices, Normals, CMI, local
data).
2. Convey climate information to the public via outreach activities.
3. Interpret climate products and information in response to customer
requests and needs.
Instructional Components
Instructional Component 5.1: Responding to User Requests
for Weather and Climate Data
Guidance on procedure for providing local office data for customers
or referring them to NCDC, RCC, ARSCO or SCO (residence
training on Operational Climate Services).
Instructional Component 5.2: Servicing Customer Requests
for Climate Information
Guidance on answering questions regarding CPC products, including
drought products (residence training
on Operational Climate Services).
Instructions on NWS recommended responses to climate related special
events:
Responding to Inquiries
on Abrupt Climate Change
Instructional Component 5.3: Conducting Climate Outreach
to Partners and Customers
Guidance on creating partnerships (residence
training on Operational Climate Services)
Guidance on conducting local climate workshops and other outreach
events (residence training
on Operational Climate Services)
Directory of available education and public outreach resources
(under development)
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weather.gov 
