Function: The Program Performance and Awareness Division (PPAD) is responsible for ensuring the NWS remains focused on customer and partner needs, assesses NWS performance and customer satisfaction, measures the accuracy and timeliness of NWS products, and conducts reviews following extreme events to enhance effectiveness and promote efficiencies

PPAD is the liaison to the Federal Emergency Management Agency, the 27 Federal Agencies supporting the Federal Response Plan, the 19 Federal agencies that make up the Office of Science and Technology Policy's Subcommittee for Natural Disaster Reduction, emergency management community, media, non-government organizations such as the American Red Cross, and volunteer groups to ensure a coordinated response to extreme weather, water, and climatic events. The division works with these and other hazard related organizations to create create awareness and preparedness materials. These materials assist local officials and the public to prepare and respond to warnings for extreme events.

PPAD works with the Operations and Requirements Division to set policy on the delivery of services through NWS and other dissemination systems. This ensures NWS products and services receive the necessary distribution.

PPAD is a conduit for government and private weather data and information requests. The division also works with government attorneys and oversees preparation of NWS statements and witnesses in support of major accident investigations and weather-related litigation activities involving the Federal government.

Structure: PPAD consists of the:

• Performance Branch (PPB)
• Awareness Branch (PAB)