Occasionally, web server updates will cause some users to experience errors when attempting to load our web pages, either on a phone or a computer. Perhaps radar data or climate data won't load, or you may see "Point forecast not working" messages, or something similar.

Many times, all that is needed is to clear your browser cache on the device that is having the problem.

For iPhones (Safari):

• Open the Settings app, then select Safari
• Scroll down, then select Clear History and Website Data
• Tap Clear History and Data to confirm

For Android:

• Open your browser
  • Android browser: Go to Menu > More > Settings or Menu > Settings > Privacy & Security
    • Then tap Clear cache, Clear history and Clear all cookie data as appropriate.
  • Chrome: Go to Menu > Settings > Privacy
    • Then tap Clear browsing data at the bottom of the screen and leave the defaults selected. Finally, tap Clear.

For PC/Laptop web browsers:

• Please Select a Link for the Browser you are using:
  • Google Chrome:
    • https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
  • Microsoft Edge:
    • https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
  • Mozilla FireFox:
    • https://support.mozilla.org/en-US/kb/how-clear-firefox-cache